Refund Policy

Faulty software and accessories of the items that do not meet the description may be returned within seven (7) calendar days along with the submission of the Return Authorization form. Countdown starts from the date you received the item to the post stamp date on the return item.

To obtain the Return Merchandise Authorization Number (RMA #), kindly email to contact@thesolutionbuilders.com 
or contact us at +6012393 5969 / +6019579 7697

Please include your order number, name, email, contact number as well as the returned item reasons.

Kindly return to the addressed below:-

The Solution Builders
49, Persiaran Bercham Selatan 17,
Taman Bercham Jaya
31400 Ipoh,
Perak Darul Ridzuan

Note:
Please do send us the Proof of Posting receipt from the courier company upon returned of the item. We will not be liable for any failed delivery of the returned item.

Under the Returns Policy, international customers (out of Malaysia) should be aware that we are not liable for any postage costs incurred in the process of returned item.